Transfer Center Coordinator Associate (Medical Call Center) - Afternoon/Evening Shifts (Partially Work from Home)
3.
4 Pittsburgh, PA Pittsburgh, PA Full-time Full-time $17.
88 - $28.
17 an hour $17.
88 - $28.
17 an hour University of Pittsburgh Physicians are hiring a full-time Transfer Center Coordinator Associate to support UPMC MedCall at Forbes Tower in Oakland, PA! This associate will work in the afternoon/evenings and also every other weekend and every other holiday.
This position also has the opportunity to work from home part of the time after completing a training period of at least 90 days.
This position will still require in office time after training.
Candidates must be within 60 miles of Oakland, PA or looking to relocate to this area.
UPMC MedCall serves as UPMC's advanced physician resource for all aspects of patient transfers, referrals (urgent and non-urgent), physician consultations, and patient follow-ups.
This department serves as the primary contact for referring physicians who are requesting the services of UPMC for continued patient care.
This office is a 24-hour operation that includes rotating weekends and holidays.
The Transfer Center Coordinator Associate serves as the primary contact for referring physicians who are requesting the services of UPMC for continued patient care.
This position is responsible for assisting in obtaining all patient information needed for transfer in the UPMC health system by answering phones, speaking with clinical staff, and completing registration and booking processes.
The Transfer Center Coordinator Associate will answer phones and field questions from other healthcare facilities as well.
Responsibilities require the Transfer Center Coordinator Associate to multitask, maintain great customer service, and identify and escalate concerns in an efficient manner.
The ideal candidate for this position will have proficient computer and typing skills, exceptional phone etiquette and communication skills, and strong organization and prioritization skills.
An understanding of medical terminology and previous clinical experience is helpful, but not required.
A working knowledge of EPIC and/or Medipac is also a plus.
This is a sedentary role that requires an ability to be on a phone and computer for the entire shift.
If you are interested in a fast-paced work environment, multitasking while being exposed to multiple facets of the healthcare industry and being able to directly impact patient care and physician efficiency - apply today!
Responsibilities:
Exhibit strong written and verbal communication skills.
Exhibit strong interpersonal and communication skills, remaining professional and courteous when dealing with sensitive issues and stressful circumstances.
Make appropriate decisions based on the established protocols.
Display attention to detail and the ability to multitask.
Make outbound calls to clarify requests, provide bed assignments, and seek additional details.
Input patient registration information into EPIC/Medipac.
Accurate and timely documentation of call information per departmental standards.
Maintain a familiarity with internal systems available and necessary in the performance of the job.
Knowledge of multiple communication methods utilized by the department.
Appropriate escalation of issues, bed assignments, and problems as determined by departmental protocols.
Maintain an awareness of services and capabilities of UPMC facilities in support of the outreach efforts of the transfer center.
All documentation on transfers to be completed and entered in department database timely.
Answer calls into the UPMC transfer center (MedCall) to provide a point of entry into UPMC:
the scope is unlimited (local and worldwide).
Responsible for meeting departmental benchmarks related to call handling and transferring.
High School diploma or equivalent is required.
Two (2) years customer service experience or call center experience OR one (1) year healthcare call center experience required.
Knowledge of medical terminology preferred.
Prior call center experience preferred.
Computer literacy/data entry skills.
Licensure, Certifications, and Clearances:
Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader.
This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Pittsburgh, PA Pittsburgh, PA Full-time Full-time $17.
88 - $28.
17 an hour $17.
88 - $28.
17 an hour University of Pittsburgh Physicians are hiring a full-time Transfer Center Coordinator Associate to support UPMC MedCall at Forbes Tower in Oakland, PA! This associate will work in the afternoon/evenings and also every other weekend and every other holiday.
This position also has the opportunity to work from home part of the time after completing a training period of at least 90 days.
This position will still require in office time after training.
Candidates must be within 60 miles of Oakland, PA or looking to relocate to this area.
UPMC MedCall serves as UPMC's advanced physician resource for all aspects of patient transfers, referrals (urgent and non-urgent), physician consultations, and patient follow-ups.
This department serves as the primary contact for referring physicians who are requesting the services of UPMC for continued patient care.
This office is a 24-hour operation that includes rotating weekends and holidays.
The Transfer Center Coordinator Associate serves as the primary contact for referring physicians who are requesting the services of UPMC for continued patient care.
This position is responsible for assisting in obtaining all patient information needed for transfer in the UPMC health system by answering phones, speaking with clinical staff, and completing registration and booking processes.
The Transfer Center Coordinator Associate will answer phones and field questions from other healthcare facilities as well.
Responsibilities require the Transfer Center Coordinator Associate to multitask, maintain great customer service, and identify and escalate concerns in an efficient manner.
The ideal candidate for this position will have proficient computer and typing skills, exceptional phone etiquette and communication skills, and strong organization and prioritization skills.
An understanding of medical terminology and previous clinical experience is helpful, but not required.
A working knowledge of EPIC and/or Medipac is also a plus.
This is a sedentary role that requires an ability to be on a phone and computer for the entire shift.
If you are interested in a fast-paced work environment, multitasking while being exposed to multiple facets of the healthcare industry and being able to directly impact patient care and physician efficiency - apply today!
Responsibilities:
Exhibit strong written and verbal communication skills.
Exhibit strong interpersonal and communication skills, remaining professional and courteous when dealing with sensitive issues and stressful circumstances.
Make appropriate decisions based on the established protocols.
Display attention to detail and the ability to multitask.
Make outbound calls to clarify requests, provide bed assignments, and seek additional details.
Input patient registration information into EPIC/Medipac.
Accurate and timely documentation of call information per departmental standards.
Maintain a familiarity with internal systems available and necessary in the performance of the job.
Knowledge of multiple communication methods utilized by the department.
Appropriate escalation of issues, bed assignments, and problems as determined by departmental protocols.
Maintain an awareness of services and capabilities of UPMC facilities in support of the outreach efforts of the transfer center.
All documentation on transfers to be completed and entered in department database timely.
Answer calls into the UPMC transfer center (MedCall) to provide a point of entry into UPMC:
the scope is unlimited (local and worldwide).
Responsible for meeting departmental benchmarks related to call handling and transferring.
High School diploma or equivalent is required.
Two (2) years customer service experience or call center experience OR one (1) year healthcare call center experience required.
Knowledge of medical terminology preferred.
Prior call center experience preferred.
Computer literacy/data entry skills.
Licensure, Certifications, and Clearances:
Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader.
This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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