Desktop Special Delivery-EX
Company Name:
Arca24.com
Salary period: Annual
Overview:
Traveling position (usually within 250 miles of home)
The Analyst Level works on assignments of a moderate scope where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments. Troubleshoots for systems with limited supervision. Acts as liaison between customers and departments. Requires 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. Employees working on client accounts must possess A
certification within 90 days of start date, training provided.
Responsibilities:
Performs general maintenance tasks, troubleshoots, and repairs computer/POS systems and peripheral equipment.
Performs basic computer hardware and software installations.
Troubleshoots general problems under direction of a higher level of support.
Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
Ability to travel and a valid driver's license with a satisfactory driving record.
May install, test, and repair computer/POS systems on customer site. POS installation/configuration and uninstall experience as well as POS break/fix experience strongly preferred.
May interact with customer responding to technical questions or request for information.
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
Wireless networking experience preferred; POS, retail network or fiber optic cabling experience a plus.
Qualifications:
Will have experience with and be certified in major product lines, including possessing A
certification or completion within 90 days, training provided. Must possess a satisfactory driving record. Ability to lift 50 lbs. Ability to wok from an Arial lift at heights exceeding 20 feet. Travel requirements up to 75% to multiple states may be required for this roleEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Overview:
Traveling position (usually within 250 miles of home)
The Analyst Level works on assignments of a moderate scope where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments. Troubleshoots for systems with limited supervision. Acts as liaison between customers and departments. Requires 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. Employees working on client accounts must possess A
certification within 90 days of start date, training provided.
Responsibilities:
Performs general maintenance tasks, troubleshoots, and repairs computer/POS systems and peripheral equipment.
Performs basic computer hardware and software installations.
Troubleshoots general problems under direction of a higher level of support.
Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
Ability to travel and a valid driver's license with a satisfactory driving record.
May install, test, and repair computer/POS systems on customer site. POS installation/configuration and uninstall experience as well as POS break/fix experience strongly preferred.
May interact with customer responding to technical questions or request for information.
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
Wireless networking experience preferred; POS, retail network or fiber optic cabling experience a plus.
Qualifications:
Will have experience with and be certified in major product lines, including possessing A
certification or completion within 90 days, training provided. Must possess a satisfactory driving record. Ability to lift 50 lbs. Ability to wok from an Arial lift at heights exceeding 20 feet. Travel requirements up to 75% to multiple states may be required for this roleEstimated Salary: $20 to $28 per hour based on qualifications.
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