Field Support Analyst
Company Name:
U. S. Steel
From the high-strength, light-weight steels that make automobiles safer, sleeker, and more fuel efficient to the steel framing that makes our homes stronger and safer our products build quality of life for people around the world. At U. S. Steel, our vision is Making Steel. World Competitive. Building Value and we are seeking talented, motivated, and skilled people to help us achieve it.
We currently have an opening for a Field Support Analyst to join our Information Technology organization, the Business Service Center (BSC). This position will service our Headquarters facilities located in Pittsburgh, PA. As an integral part of this highly skilled, innovative team, this position will play a significant role in providing services to U. S. Steels various organizations.
Summary:
The Field Support Analyst is a technician responsible for general infrastructure technology including PC, Laptop, Printer, MFD, and general project support. The successful candidate will possess excellent technology skills, as well as a strong work ethic and customer service focus.
Major
Responsibilities:
The Field Support Analyst is responsible to support general infrastructure technology and services. Safety is the Core Value of U.S. Steel; the Systems Analyst will make Safety the #1 priority in the execution of all work activities including monitoring contractor/vendor safety in support of work efforts. The list of responsibilities includes, but is not limited to:
General support for all PC, printer, MFD, mobile terminal, tag printer and software issues including daily customer service and ticket management
Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities
Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels
Demonstrates commitment to customer service
Candidate Specification:
Minimum Requirements (Requirements that are essential for performing the job):
Excellent technical support skills including hands-on experience managing PCs, laptops, printers, multi-function printers, tag printers, vehicle-mount/mobile terminals, tablets, and enterprise-class desktop software
Basic IP networking skills including cabling support, simple troubleshooting and user device configuration
Basic IT project management experience including demonstrated success managing small to mid-size projects in an Enterprise environment
Server support, storage management, Active Directory or other related technology skills are a plus
Be able to lift 50lbs and possess physical fitness necessary to work in a heavy-industry environment
24/7 off-hours support including weekends and evenings as required
Education:
Bachelors Degree or equivalent work experience
Critical Competencies for Success:
Ability to work safely and independently
Possesses strong oral and written communications skills; able to articulate ideas and listen effectively
Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities
Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels
Demonstrated commitment to customer service
The prospective applicant must have an excellent work ethic and be willing to extend the extra effort required to meet critical completion time lines in support of plant needs
U. S. Steel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability status.Estimated Salary: $20 to $28 per hour based on qualifications.
U. S. Steel
From the high-strength, light-weight steels that make automobiles safer, sleeker, and more fuel efficient to the steel framing that makes our homes stronger and safer our products build quality of life for people around the world. At U. S. Steel, our vision is Making Steel. World Competitive. Building Value and we are seeking talented, motivated, and skilled people to help us achieve it.
We currently have an opening for a Field Support Analyst to join our Information Technology organization, the Business Service Center (BSC). This position will service our Headquarters facilities located in Pittsburgh, PA. As an integral part of this highly skilled, innovative team, this position will play a significant role in providing services to U. S. Steels various organizations.
Summary:
The Field Support Analyst is a technician responsible for general infrastructure technology including PC, Laptop, Printer, MFD, and general project support. The successful candidate will possess excellent technology skills, as well as a strong work ethic and customer service focus.
Major
Responsibilities:
The Field Support Analyst is responsible to support general infrastructure technology and services. Safety is the Core Value of U.S. Steel; the Systems Analyst will make Safety the #1 priority in the execution of all work activities including monitoring contractor/vendor safety in support of work efforts. The list of responsibilities includes, but is not limited to:
General support for all PC, printer, MFD, mobile terminal, tag printer and software issues including daily customer service and ticket management
Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities
Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels
Demonstrates commitment to customer service
Candidate Specification:
Minimum Requirements (Requirements that are essential for performing the job):
Excellent technical support skills including hands-on experience managing PCs, laptops, printers, multi-function printers, tag printers, vehicle-mount/mobile terminals, tablets, and enterprise-class desktop software
Basic IP networking skills including cabling support, simple troubleshooting and user device configuration
Basic IT project management experience including demonstrated success managing small to mid-size projects in an Enterprise environment
Server support, storage management, Active Directory or other related technology skills are a plus
Be able to lift 50lbs and possess physical fitness necessary to work in a heavy-industry environment
24/7 off-hours support including weekends and evenings as required
Education:
Bachelors Degree or equivalent work experience
Critical Competencies for Success:
Ability to work safely and independently
Possesses strong oral and written communications skills; able to articulate ideas and listen effectively
Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities
Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels
Demonstrated commitment to customer service
The prospective applicant must have an excellent work ethic and be willing to extend the extra effort required to meet critical completion time lines in support of plant needs
U. S. Steel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability status.Estimated Salary: $20 to $28 per hour based on qualifications.
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