Operations Business Analyst
Company Name:
Zoll LifeVest
Location: Gamma Dr. Pittsburgh, PA
Department: 6300 Support Services Management
Description
Provide report development and metrics/data analytics to the Support Services (Customer Service) Team.
Essential Duties and
Responsibilities:
Focus on reporting (building and maintaining daily, monthly and quarterly reports) to improve productivity, quality, and overall performance
Design and maintain dashboards to measure and monitor productivity and proficiency
High level of data analysis relative to identifying trends, root causes, efficiencies and improvement opportunities
Analyze volume (receipts/production) to determine appropriate inventory and goal levels
Perform root cause analysis by collecting and analyzing operational data (MDRs; complaints; calls; exceptions; compliance; etc.)
Provide support to management and other internal customers as needs arise, including ad-hoc data analysis, special projects, and other duties as assigned
Work across functional lines to develop and implement solutions (Exception Reduction; Improved End of Use Processes; Enhanced Troubleshooting)
Display a wide degree of creativity and initiative to improve customer satisfaction levels
Develop and update presentations
Work directly with internal and external customers to implement changes
Perform other duties as assigned by Management
Supervisory
Responsibilities: None
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Educations and/or
Experience:
Bachelors Degree in Business or a related field required. We will consider equivalent work experience in place of degree.
3or more years of experience with reporting and data analysis required
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems and make appropriate judgment calls to insure the correct outcome.
Computer Skills: To perform this job successfully, an individual must have advanced knowledge of Microsoft Office Suite with emphasis on Access and Excel. Working knowledge of SQL desired.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, walk, talk and hear. Employee may occasionally be required to lift and carry up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
ZOLL is an Equal Opportunity Employer.
PI90710602Estimated Salary: $20 to $28 per hour based on qualifications.
Zoll LifeVest
Location: Gamma Dr. Pittsburgh, PA
Department: 6300 Support Services Management
Description
Provide report development and metrics/data analytics to the Support Services (Customer Service) Team.
Essential Duties and
Responsibilities:
Focus on reporting (building and maintaining daily, monthly and quarterly reports) to improve productivity, quality, and overall performance
Design and maintain dashboards to measure and monitor productivity and proficiency
High level of data analysis relative to identifying trends, root causes, efficiencies and improvement opportunities
Analyze volume (receipts/production) to determine appropriate inventory and goal levels
Perform root cause analysis by collecting and analyzing operational data (MDRs; complaints; calls; exceptions; compliance; etc.)
Provide support to management and other internal customers as needs arise, including ad-hoc data analysis, special projects, and other duties as assigned
Work across functional lines to develop and implement solutions (Exception Reduction; Improved End of Use Processes; Enhanced Troubleshooting)
Display a wide degree of creativity and initiative to improve customer satisfaction levels
Develop and update presentations
Work directly with internal and external customers to implement changes
Perform other duties as assigned by Management
Supervisory
Responsibilities: None
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Educations and/or
Experience:
Bachelors Degree in Business or a related field required. We will consider equivalent work experience in place of degree.
3or more years of experience with reporting and data analysis required
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems and make appropriate judgment calls to insure the correct outcome.
Computer Skills: To perform this job successfully, an individual must have advanced knowledge of Microsoft Office Suite with emphasis on Access and Excel. Working knowledge of SQL desired.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, walk, talk and hear. Employee may occasionally be required to lift and carry up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
ZOLL is an Equal Opportunity Employer.
PI90710602Estimated Salary: $20 to $28 per hour based on qualifications.
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