Commercial Loan Specialist II
Description
This role is responsible for oversight of the Commercial Lending Operations File Room, including solving complex operational, systems-related and/or customer issues. Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. This position requires the application of various complex methods, procedures, and knowledge of the business unit's product(s) and system application(s).
This role performs routine, complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities and/or perform moderately complex analysis to identify and resolve process-level issues. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May manage projects requiring coordination with other teams, process improvement projects and may perform other such duties as assigned including trouble shooting operational issues.
May serve as subject matter experts with vendor relationships and serve as business unit liaison with other departments. May serve as point person for more junior team members. Collect, review and analyze data and/or documentation to ensure compliance with department Service Level Agreements, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting and collaborate with Management and/or project team stakeholders. Utilize department specific system applications
Qualifications
Required Skills/
Experience:
- Excellent organization skills
- Excellent ability to multi-task
- Excellent customer service skills
- MS Excel
- Strong knowledge of department computer applications and systems
- Excellent time management skills
- Excellent written and verbal skills
- Excellent interpersonal skills
- Advanced analytical skills
- Capacity to work independently
- Associate Degree required, Bachelors Degree preferred
Hours & Work Schedule
Hours per Week:
40
Work Schedule:
Monday-Friday 8a-5p
Why Work with Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.
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