Desktop Support Specialist
JOB SUMMARY
The Desktop Support Specialist primary function is to deliver hardware and software services including but not limited to installation, configuration, and troubleshooting desktop technologies. They will be responsible for providing expert resolution to tickets that are escalated from the Support Center. The Desktop Support Specialist will also execute a daily caseload as assigned by the Desktop Support Manager and provides updated ticket information pertaining to status and/or case resolution information ensuring total customer satisfaction prior to case closure.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Installs and configures all new PCs and laptops
Performs hardware and software break / fix work including but not limited to upgrades
Develops expert understanding of PC hardware, software, internal software and associated technologies
Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
Executes planned and unplanned infrastructure downtime activities as required
Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
Monitoring the infrastructure to identify/resolve issues
Responding to escalated end-user issues
Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment
Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance
Moves employee equipment
Organizes and maintains equipment inventory levels
Analyzes and evaluates PC hardware and software
Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers
Assists with purchase order activity
Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds
Provides support utilizing all available tools including remote control technologies
Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required
Understudies one or more infrastructure technology disciplines
Grasps concepts and develops skill-set
Applies learning on a supervised basis
All other duties as assigned
#WORKWITHUS
MINIMUM QUALIFICATIONS
Associates degree
2-3 years of technical work experience
Experience in a Windows 7, Windows 8, and Mac OS X environment
Experience with Office 2010 and above
Experience with multiple hardware platforms
Experience with iOS and Android mobile platforms
Certifications a plus (A or other)
Effective problem-solving skills
Customer service skills
Detail oriented
Sound analytical skills
Ability to multitask
Collaborative/enjoys working in teams
Highly productive in a fast paced environment
This position is in Moon Township, PA
ONLY local applicants will be considered
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
The Desktop Support Specialist primary function is to deliver hardware and software services including but not limited to installation, configuration, and troubleshooting desktop technologies. They will be responsible for providing expert resolution to tickets that are escalated from the Support Center. The Desktop Support Specialist will also execute a daily caseload as assigned by the Desktop Support Manager and provides updated ticket information pertaining to status and/or case resolution information ensuring total customer satisfaction prior to case closure.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Installs and configures all new PCs and laptops
Performs hardware and software break / fix work including but not limited to upgrades
Develops expert understanding of PC hardware, software, internal software and associated technologies
Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
Executes planned and unplanned infrastructure downtime activities as required
Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
Monitoring the infrastructure to identify/resolve issues
Responding to escalated end-user issues
Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment
Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance
Moves employee equipment
Organizes and maintains equipment inventory levels
Analyzes and evaluates PC hardware and software
Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers
Assists with purchase order activity
Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds
Provides support utilizing all available tools including remote control technologies
Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required
Understudies one or more infrastructure technology disciplines
Grasps concepts and develops skill-set
Applies learning on a supervised basis
All other duties as assigned
#WORKWITHUS
MINIMUM QUALIFICATIONS
Associates degree
2-3 years of technical work experience
Experience in a Windows 7, Windows 8, and Mac OS X environment
Experience with Office 2010 and above
Experience with multiple hardware platforms
Experience with iOS and Android mobile platforms
Certifications a plus (A or other)
Effective problem-solving skills
Customer service skills
Detail oriented
Sound analytical skills
Ability to multitask
Collaborative/enjoys working in teams
Highly productive in a fast paced environment
This position is in Moon Township, PA
ONLY local applicants will be considered
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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