IT Senior Windows Client Technician at Arconic in Pittsburgh, PA
Arconic is currently in search of an IT Senior Windows Client Technician to join our Corporate Enterprise Infrastructure in Pittsburgh, PA. At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth provided by a constantly changing environment, working alongside employees who value the people they work with just as much as the work they do. Job Description This role reports to the Windows Technical Services Manager and is located in Pittsburgh, PA. This position provides professional-level support for the company's Windows client automation, systems design, and implementation. The successful candidate will lead support in the current environment and develop, deploy and maintain new systems. If you have a history of success in this space and want to join a growing team that promotes from within, we encourage you to apply! Arconic is an essential business. Compensation Strong base salary plus variable compensation bonus structure Generous Health Benefits beginning day 1! medical, life, dental and vision plans 401(k) Match Program (6%) PLUS a Retirement contribution (3%) Competitive annual vacation accrual PLUS 10 annual paid holidays Position Profile The IT Senior Windows Client Technician is responsible for maintaining up to date processes for supporting and implementing Windows client software and hardware deployments for Arconic. The person in this role must develop, document, make recommendations, and implement plans for automation of IT infrastructure processes, including analysis of cost reduction opportunities for deployment of servers & clients in the business domain Essential Functions This position includes both creation of strategic vision, and tactical management including execution, examples include but are not limited to:
Develop, document, make recommendations, and implement changes on the business network for end user computing Lead projects for software and hardware deployments Provide 4th level support for escalation of client related issues Provide 24/7 escalation path for executive productivity issues Maintain a common documentation library of standardized procedures and configurations; Provide top level of support for incidents and problems in designated areas of expertise; Maintain an off-shore and on-shore model of human resources for development efforts and operational support. Essential Knowledge Skills and Abilities Systems and Technology -- Ability to demonstrate knowledge of the practical application of systems and technology. This includes knowledge of systems architecture, hardware, operations and life cycle. Expert Level Windows Administration Skills and / or Knowledge of:
Windows 10 & SCCM Current Branch Supports & implements all aspects of Windows 10 including MBAM / Bitlocker SCCM Microsoft Office Feature Updates Security Patching Security Products Drivers Staging Maintaining an up-to-date lab environment Project Management - Job requires planning and completion of large and small projects. Communication and Interpersonal Skills - Job requires partnership with all levels of the organization. Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making. Dependability - Job requires being reliable, responsible, dependable, and fulfilling obligations. Integrity - Job requires being honest and ethical. Stress Tolerance - Job requires dealing calmly and effectively in high stress situations, including conflict resolution. Time Management - Managing one's own time. This position requires self-motivation with autonomous work ethic. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong and manage any resulting conflict. Works as part of a geographically dispersed team (e.g. local, global) using a variety of technologies. Acknowledges & accommodates, where appropriate, any variance in time zones and native language. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Basic Qualifications Bachelor's Degree from an accredited institution Minimum 5 years of experience of relevant IT work Minimum 5 years of experience implementing enterprise wide infrastructure in a matrix, global environment Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Salary Range:
$80K -- $100K
Minimum Qualification
System & Network AdministrationEstimated Salary: $20 to $28 per hour based on qualifications.
Develop, document, make recommendations, and implement changes on the business network for end user computing Lead projects for software and hardware deployments Provide 4th level support for escalation of client related issues Provide 24/7 escalation path for executive productivity issues Maintain a common documentation library of standardized procedures and configurations; Provide top level of support for incidents and problems in designated areas of expertise; Maintain an off-shore and on-shore model of human resources for development efforts and operational support. Essential Knowledge Skills and Abilities Systems and Technology -- Ability to demonstrate knowledge of the practical application of systems and technology. This includes knowledge of systems architecture, hardware, operations and life cycle. Expert Level Windows Administration Skills and / or Knowledge of:
Windows 10 & SCCM Current Branch Supports & implements all aspects of Windows 10 including MBAM / Bitlocker SCCM Microsoft Office Feature Updates Security Patching Security Products Drivers Staging Maintaining an up-to-date lab environment Project Management - Job requires planning and completion of large and small projects. Communication and Interpersonal Skills - Job requires partnership with all levels of the organization. Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making. Dependability - Job requires being reliable, responsible, dependable, and fulfilling obligations. Integrity - Job requires being honest and ethical. Stress Tolerance - Job requires dealing calmly and effectively in high stress situations, including conflict resolution. Time Management - Managing one's own time. This position requires self-motivation with autonomous work ethic. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong and manage any resulting conflict. Works as part of a geographically dispersed team (e.g. local, global) using a variety of technologies. Acknowledges & accommodates, where appropriate, any variance in time zones and native language. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Basic Qualifications Bachelor's Degree from an accredited institution Minimum 5 years of experience of relevant IT work Minimum 5 years of experience implementing enterprise wide infrastructure in a matrix, global environment Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Salary Range:
$80K -- $100K
Minimum Qualification
System & Network AdministrationEstimated Salary: $20 to $28 per hour based on qualifications.
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