Producer Support Representative
3.
5 Full-time 14 hours ago Full Job Description Description Manage membership growth and retention throughout the service area via telephone sales.
Support the department?s sales processes including answering inquiries from prospective UPMC members, employers, producers and/or individuals.
Assist external and internal producers with individual enrollments and manage a book of business to ensure that all leads are followed up on and tracked properly in a timely manner.
This position has remote opportunities.
Responsibilities:
Meet or exceed individual sales and service goals.
Support the department's sales & account management processes.
Ensure producers have the tools needed to assist prospective and current members.
Support external producers by assisting with any issues.
Maintain a prospective individual sales book of business.
Present UPMC Health Plan products to prospective/existing clients and external producers telephonically and in face-to-face encounters as needed.
Answer incoming inquiries from prospective/existing members and external producers.
Document inquiries in accordance with sales department guidelines.
Conduct outbound service calls in accordance with departmental initiatives.
Assist team in increasing overall market share by region and county.
Stay proficient in UPMC Health Plan's products, sales tools, guidelines, and processes.
Develop and maintain credibility in the marketplace by completing Pennie and sales license trainings as needed.
Gain and log competitive information in appropriate fashion and location.
Provide reports as required by sales department weekly, monthly, quarterly, and annually.
Create and provide reports to producers as needed.
Have an active role in delivering and reinforcing key communications and priorities to the producer community.
Complete assigned team tasks in a timely manner.
Develop and maintain training materials and conduct trainings virtually and face-to-face as needed.
Assist with testing applications (Marketplace/Salesforce etc.
) as needed.
Qualifications B.
A.
degree or equivalent industry experience.
Demonstrate a strong work ethic that will help position teams' success.
the willingness to successfully sell over the phone to a specific market or customer base.
Demonstrate ability to develop and maintain credibility in the marketplace.
Establish interdepartmental relationships.
Ability to multi-task and work within a team environment.
Excellent written and oral communication skills.
Proficiency in Microsoft Office applications.
Ability to work with and take direction from management.
Desire to continue upward progression within the organization.
Licensure, Certifications, and Clearances:
PA Health and Accident License required within 90 days of hire.
Insurance Sales License Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Full-time 14 hours ago Full Job Description Description Manage membership growth and retention throughout the service area via telephone sales.
Support the department?s sales processes including answering inquiries from prospective UPMC members, employers, producers and/or individuals.
Assist external and internal producers with individual enrollments and manage a book of business to ensure that all leads are followed up on and tracked properly in a timely manner.
This position has remote opportunities.
Responsibilities:
Meet or exceed individual sales and service goals.
Support the department's sales & account management processes.
Ensure producers have the tools needed to assist prospective and current members.
Support external producers by assisting with any issues.
Maintain a prospective individual sales book of business.
Present UPMC Health Plan products to prospective/existing clients and external producers telephonically and in face-to-face encounters as needed.
Answer incoming inquiries from prospective/existing members and external producers.
Document inquiries in accordance with sales department guidelines.
Conduct outbound service calls in accordance with departmental initiatives.
Assist team in increasing overall market share by region and county.
Stay proficient in UPMC Health Plan's products, sales tools, guidelines, and processes.
Develop and maintain credibility in the marketplace by completing Pennie and sales license trainings as needed.
Gain and log competitive information in appropriate fashion and location.
Provide reports as required by sales department weekly, monthly, quarterly, and annually.
Create and provide reports to producers as needed.
Have an active role in delivering and reinforcing key communications and priorities to the producer community.
Complete assigned team tasks in a timely manner.
Develop and maintain training materials and conduct trainings virtually and face-to-face as needed.
Assist with testing applications (Marketplace/Salesforce etc.
) as needed.
Qualifications B.
A.
degree or equivalent industry experience.
Demonstrate a strong work ethic that will help position teams' success.
the willingness to successfully sell over the phone to a specific market or customer base.
Demonstrate ability to develop and maintain credibility in the marketplace.
Establish interdepartmental relationships.
Ability to multi-task and work within a team environment.
Excellent written and oral communication skills.
Proficiency in Microsoft Office applications.
Ability to work with and take direction from management.
Desire to continue upward progression within the organization.
Licensure, Certifications, and Clearances:
PA Health and Accident License required within 90 days of hire.
Insurance Sales License Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
