Strategic Decision Support Analyst Customer Service & Call Center - Pittsburgh, PA at Geebo

Strategic Decision Support Analyst

3.
5 Full-time 13 hours ago Full Job Description Description Job
Summary:
The Strategic Decision Support Analyst is a new role at HC Pharmacy.
This position will support Pharmacy Supply Chain transformation and enablement of the McKesson Direct buy-pay solution.
This role will manage the content of the McKesson catalog to align with HC Pharmacy and UPMC's formulary requirements.
The position requires well-developed analytical skills and an ability to comprehend and manipulate large data sets in a detail-oriented, fast-paced environment.
STATUS:
Full Time SCHEDULE:
40 Hours per week Flexible (Example:
8am-4:
30pm or 8:
30am-5pm) WORK FROM HOME OPTIONS (WFH):
3-4 days per week LOCATION:
3175 East Carson St Pittsburgh Pa (South Side Distribution Center)
Responsibilities:
Develop strong relationships with Sourcing, Demand Planning, and other customers to ensure the Content Management Team is delivering value for the business.
Assists in ad hoc reporting and analysis.
Execute item related data processes and procedures necessary for adding, deleting, and modifying items.
Manage the item master record set and other related datasets that integrate with PeopleSoft for purchasing, inventory management, and PAR management.
Manage the Content Team mailbox in a timely manner to process requests.
Design, deliver, and maintain content management solutions for business teams.
Conduct advanced searches and analyze data to identify content and keyword ideas according to determined strategies.
Champion organization-wide knowledge sharing.
Track performance on defined SLAs for the team and communicate results to stakeholders.
Develop and document procedures for use in training and retraining opportunities.
Understand, embrace, and participate in major business objectives, company vision, and core values.
Recommend operational processing and systems improvements/enhancements.
Perform bulk load of the item and contract changes and resolve any issues from the upload.
Project work delivering content management solutions that focus on taking data and information and making it accessible in a content management system.
Assess, recommend, and implement improvements to our content management space.
At UPMC, we're all here for the same reason - to make Life Changing Medicine happen.
Join our team and you will play a unique and important role in our mission to change healthcare for the better.
Why Join UPMC? We don't just take care of patients - we take care of our team, too.
And we have the data to prove it.
In addition to the benefits you'd expect from an industry leader you can expect:
AWARD-WINNING WORKPLACE:
Ranked #1 for Best Places to Work for Women & Diverse Managers by Diversity MBA A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.
Competitive pay Tuition reimbursement Opportunities to grow in your career at UPMC Qualifications Qualifications Bachelor's degree in Business Administration, Supply Chain Management, or equivalent and 2 years of related experience in Supply Chain, Content Management, Item Master, Inventory Management, Finance, or a related field is required.
Associate's degree in Business Administration, Supply Chain Management, or equivalent and 4 years related experience in Supply Chain, Content Management, Item Master, Inventory Management, Finance, or related field is required.
High School diploma and 6 years related experience in Supply Chain, Content Management, Item Master, Inventory Management, Finance, or related field is required.
Strong internship experience to be considered.
Advanced Microsoft Excel skills (formulas, pivot tables, vlookup, etc.
) Experience working with relational databases (SQL Server, Oracle, Access) and ability to write and execute queries (SQL, Access) Experience working with complex ERP systems such as PeopleSoft, Oracle EBS/WMS, SAP, or other ERP.
Capability to gather, manipulate, and summarize data sets logically to assist in recommendations.
Highly organized, detail-oriented, capable of tracking multiple communication strings, and follows up in a timely fashion in a fast-paced environment.
Self-motivated with an aptitude for attention to detail, deadlines, and metrics.
Excellent skills in written and verbal communication, analysis, and problem-solving.
Ability to think critically and make decisions to follow issues through to resolution.
Ability to work well in a cross-functional team environment with minimal direct supervision.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran.
Estimated Salary: $20 to $28 per hour based on qualifications.

Don't Be a Victim of Fraud

  • Electronic Scams
  • Home-based jobs
  • Fake Rentals
  • Bad Buyers
  • Non-Existent Merchandise
  • Secondhand Items
  • More...

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.