Desktop Support Analyst
Job DetailsJob LocationGlobal Headquarters - Pittsburgh, PARemote TypeHybridPosition TypeFull TimeSalary Range$50,000.
00 - $55,000.
00 Salary/yearTravel PercentageMinimalJob CategoryITDescriptionDesktop Support AnalystWHAT WE SEEKThis position will be responsible for the procurement, inventory, and end user desktop support.
The Desktop Support Analyst is responsible for new hire onboarding and offboarding.
This position reports to the Senior Manager of IT and will report to Carnegie Learning Headquaters up to 2 days a week.
WHAT YOUR DAY WILL LOOK LIKE Manage and maintain computer images, issuance of hardware, and staff training on installed software Setup staff accounts for AD, Exchange, Google, and other systems as necessary Troubleshoot end user issues with corporate business applications and hardware via phone and email Regular weekly reports to management.
Onboard and offboard staff as necessary Perform other duties as assigned by management WHAT SHOULD BE IN YOUR BACKPACK Associates Degree in related technology field Two (2) or more years of experience in desktop support position Ability to respond to requests in a timely fashion.
Experience with installation/configuration of Windows and Mac OS X Knowledge of Active Directory, Exchange and Google Workspace Excellent oral communication skills Excellent customer service demeanor and interpersonal skills Ability to manage multiple concurrent tasks while maintaining appropriate attitude and composure Desire to work as part of a highly productive team in a fast paced environment Regularly required to stand, walk, and sit; occasionally required to stoop, kneel or crouch; occasionally lifts and/or pushes up to 25 lbs.
Specific vision abilities required by this job include close vision, distance vision, and depth perception WHAT GIVES US PURPOSECarnegie Learning is a leading provider of K-12 education technology, curriculum, and professional learning solutions.
With the highest quality, research-based offerings for K-12 math, ELA, world languages, and more, Carnegie Learning is changing the way we think about learning and creating powerful results for teachers and students alike.
At Carnegie Learning we strive to create an environment where people want to work - one where the larger team comes first, where trying new things (and sometimes failing) is encouraged, and where we pursue our mission relentlessly.
Carnegie Learning is a major disruptive force in the digital curriculum market by combining world-class research, differentiated technology, best in class content together with a world-class mission-oriented team.
This is where you come in! Are you ready to do the best work of your career and shape the future of learning?WHAT WE PROVIDE Named a Pittsburgh Top Workplace four years in a row Medical, dental, and vision benefits Virtual health services Basic life and disability insurance offered at no cost HSA, FSA, DCSA, and Commuter saving accounts 401k with company match Employee assistance program Pet and Legal services insurance Generous paid time off and holidays Variable compensation opportunities Business casual work environment Mission-driven culture Flexible working hours, leveraging remote capabilities WHAT WE BELIEVEWe respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are.
We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our business and industry.
Carnegie Learning is an Equal Opportunity Employer.
Recommended Skills Active Directory Group Apple Ios Communication Customer Service Desktop Support Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $55,000.
00 Salary/yearTravel PercentageMinimalJob CategoryITDescriptionDesktop Support AnalystWHAT WE SEEKThis position will be responsible for the procurement, inventory, and end user desktop support.
The Desktop Support Analyst is responsible for new hire onboarding and offboarding.
This position reports to the Senior Manager of IT and will report to Carnegie Learning Headquaters up to 2 days a week.
WHAT YOUR DAY WILL LOOK LIKE Manage and maintain computer images, issuance of hardware, and staff training on installed software Setup staff accounts for AD, Exchange, Google, and other systems as necessary Troubleshoot end user issues with corporate business applications and hardware via phone and email Regular weekly reports to management.
Onboard and offboard staff as necessary Perform other duties as assigned by management WHAT SHOULD BE IN YOUR BACKPACK Associates Degree in related technology field Two (2) or more years of experience in desktop support position Ability to respond to requests in a timely fashion.
Experience with installation/configuration of Windows and Mac OS X Knowledge of Active Directory, Exchange and Google Workspace Excellent oral communication skills Excellent customer service demeanor and interpersonal skills Ability to manage multiple concurrent tasks while maintaining appropriate attitude and composure Desire to work as part of a highly productive team in a fast paced environment Regularly required to stand, walk, and sit; occasionally required to stoop, kneel or crouch; occasionally lifts and/or pushes up to 25 lbs.
Specific vision abilities required by this job include close vision, distance vision, and depth perception WHAT GIVES US PURPOSECarnegie Learning is a leading provider of K-12 education technology, curriculum, and professional learning solutions.
With the highest quality, research-based offerings for K-12 math, ELA, world languages, and more, Carnegie Learning is changing the way we think about learning and creating powerful results for teachers and students alike.
At Carnegie Learning we strive to create an environment where people want to work - one where the larger team comes first, where trying new things (and sometimes failing) is encouraged, and where we pursue our mission relentlessly.
Carnegie Learning is a major disruptive force in the digital curriculum market by combining world-class research, differentiated technology, best in class content together with a world-class mission-oriented team.
This is where you come in! Are you ready to do the best work of your career and shape the future of learning?WHAT WE PROVIDE Named a Pittsburgh Top Workplace four years in a row Medical, dental, and vision benefits Virtual health services Basic life and disability insurance offered at no cost HSA, FSA, DCSA, and Commuter saving accounts 401k with company match Employee assistance program Pet and Legal services insurance Generous paid time off and holidays Variable compensation opportunities Business casual work environment Mission-driven culture Flexible working hours, leveraging remote capabilities WHAT WE BELIEVEWe respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are.
We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our business and industry.
Carnegie Learning is an Equal Opportunity Employer.
Recommended Skills Active Directory Group Apple Ios Communication Customer Service Desktop Support Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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