Oracle R2P Systems Support Specialist Customer Service & Call Center - Pittsburgh, PA at Geebo

Oracle R2P Systems Support Specialist

Oracle R2P Systems Support SpecialistThis role sits in shared services and is the bridge between finance (AP,AR, GL - Oracle e-business suite) and IT.
Qualifications include:
Proficiency in Req to Pay and a comprehension of Purchase Order (PO) processing or workflow associated with Req to Pay/PO processing/Advance Shipping notifications.
Familiarity with Oracle Discover or Oracle Orbit is advantageous, particularly as we are transitioning to Orbit.
Basic proficiency in SQL coding and Oracle development, primarily for straightforward queries (not from the ground up, but for extracting data from Oracle tables).
Primary Responsibilitieso Plan, execute, and manage assigned, track specific projects for the Solutions Team.
Projects will be assigned the Solutions Manager.
o Execute and manage testing for implementation, patch testing and system upgrades.
o Become the subject matter expert in full end to end requisition to pay process with a focus on North American regional requirements.
o Drive optimization and automation metrics to reach defined performance objectives for the year.
Custom tools to be utilized are Business to business automation, electronic claims module (eCM) used for service providers with fix tables of rate and Pull Pay(flat file invoice processing), process streamlining, automation tools and others.
o Supporting the daily problem resolution related to various systems used by customerso Manage and organize training for customers/locations, as needed.
o Support vendors and internal customers through onboarding processes for optimized process.
o Assist customers with issues relating to optimized processes.
o Assist customers with general issues which require expert level problem solving skills.
o Learn and deploy Arconic's standards, policies, procedures and optimized processes.
o Develop expertise in and manage key metrics of the Service Level Agreement and KPIs within the procure to pay flow path with our business customers to ensure metrics are met per the agreement.
o Provide support for customers with audits and audit related activities.
o Provide review for monthly Fast Path SOD conflict reports.
o Maintain current documentation and update accordingly and on schedule.
Recommended Skills Auditing Business To Business Claim Processing Metrics Oracle Applications Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.

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