NOC Technician / Network Operation Centre Technician
Hello Folks , We are looking for Role :
NOC TechnicianLocation :
Pittsburgh , PA ( Hybrid role)This is a 3rd Shift 11.
00 PM - 8.
00 AMNetwork operations center (NOC) technicians have three primary
Responsibilities:
Tier 1 support for all calls to call center and support requests placed online.
Proactive network monitoringManage trouble ticket queue.
NOC technicians provide tier 1 technical support for calls to the call center and support requests submitted online.
NOC technicians will be responsible for collecting all pertinent information for the trouble ticket and escalating to tier 2 support or an on-call engineer for assistance.
Once a support ticket is opened the NOC technician will be responsible for providing customers with periodic updates and serve as the communications liaison between engineers and customers.
These professionals should have strong interpersonal skills and be able to multitask and handle a variety task assigned by their supervisor.
They must work effectively on their own, but also work well in a team environment.
Job Requirements:
Sound communications skillsDevelop and maintain technical documentation for hardware and software configuration management and tracking.
Linux/Mac experience a plus
Experience:
Bachelor's degree in technical field or equivalent technical training from accredited trade schoolMust have the ability to independently analyze, communicate and resolve problems with the ability to work with little to no supervision.
Must have excellent verbal, written, interpersonal communication skills and the ability to interact with all levels of personnel.
Must have expertise with basic computer hardware, PC desktop operating systems and applications.
Must have analytical, problem-solving skills and be able to show initiative and sound judgment.
Education/ Experience Requirements:
A bachelor's degree is preferred, however, candidates with certifications from a technical trade school are also encouraged to apply.
Candidates should have solid organization skills, general technical proficiency, and customer services experience.
Candidates with prior experience in technical support roles are preferred.
Feel free to reach out @Vijay PatleDirect:
Fax :
NOC Technician / Network Operation Centre Technician Recommended Skills Analytical Call Centers Computer Architectures Coordinating Customer Service Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
NOC TechnicianLocation :
Pittsburgh , PA ( Hybrid role)This is a 3rd Shift 11.
00 PM - 8.
00 AMNetwork operations center (NOC) technicians have three primary
Responsibilities:
Tier 1 support for all calls to call center and support requests placed online.
Proactive network monitoringManage trouble ticket queue.
NOC technicians provide tier 1 technical support for calls to the call center and support requests submitted online.
NOC technicians will be responsible for collecting all pertinent information for the trouble ticket and escalating to tier 2 support or an on-call engineer for assistance.
Once a support ticket is opened the NOC technician will be responsible for providing customers with periodic updates and serve as the communications liaison between engineers and customers.
These professionals should have strong interpersonal skills and be able to multitask and handle a variety task assigned by their supervisor.
They must work effectively on their own, but also work well in a team environment.
Job Requirements:
Sound communications skillsDevelop and maintain technical documentation for hardware and software configuration management and tracking.
Linux/Mac experience a plus
Experience:
Bachelor's degree in technical field or equivalent technical training from accredited trade schoolMust have the ability to independently analyze, communicate and resolve problems with the ability to work with little to no supervision.
Must have excellent verbal, written, interpersonal communication skills and the ability to interact with all levels of personnel.
Must have expertise with basic computer hardware, PC desktop operating systems and applications.
Must have analytical, problem-solving skills and be able to show initiative and sound judgment.
Education/ Experience Requirements:
A bachelor's degree is preferred, however, candidates with certifications from a technical trade school are also encouraged to apply.
Candidates should have solid organization skills, general technical proficiency, and customer services experience.
Candidates with prior experience in technical support roles are preferred.
Feel free to reach out @Vijay PatleDirect:
Fax :
NOC Technician / Network Operation Centre Technician Recommended Skills Analytical Call Centers Computer Architectures Coordinating Customer Service Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
