Sales Representative - Customer Care Center
Job Profile
Performs customer service and sales support activities and initiatives. Transitions the conversation to present sales opportunities to increase share of wallet to customers, and handles inquiries. Supports a complex dedicated suite of products/services, and/or leverages an advanced process or tool to support external customers. Delivers CARES model to customers and service partners.
Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues via all channels through which customers are served.
Cross-sells applicable products and services. Recommends appropriate solutions. Follows defined treatments and/or employs active listening skills to present alternative solutions.
Resolves customer service inquiries and issues. Recommends appropriate solutions. Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality. Resolves more complex or reoccurring issues where appropriate, and identifies root cause.
Documents customer interactions and thoroughly completes service requests to minimize customer effort or additional action.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Performs customer service and sales support activities and initiatives. Transitions the conversation to present sales opportunities to increase share of wallet to customers, and handles inquiries. Supports a complex dedicated suite of products/services, and/or leverages an advanced process or tool to support external customers. Delivers CARES model to customers and service partners.
Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues via all channels through which customers are served.
Cross-sells applicable products and services. Recommends appropriate solutions. Follows defined treatments and/or employs active listening skills to present alternative solutions.
Resolves customer service inquiries and issues. Recommends appropriate solutions. Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality. Resolves more complex or reoccurring issues where appropriate, and identifies root cause.
Documents customer interactions and thoroughly completes service requests to minimize customer effort or additional action.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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